1. Login as usual to https://merchant.imavex.com
2. On the left hand side, under FIND/BROWSE, click on TRANSACTIONS
NOTE: do no click on transactions(NEW)
3. On the drop down where it says, "choose search type" select, "description"
4. Then, click the refund link
5. After you click the refund button, you will be taken to a new screen, scroll to the bottom and hit "process transaction"
NOTE: Unless the transaction has been marked complete in the store manager under sales reports, you will NOT see a refund button as seen in step 4.